Frequently Asked Questions
What does UCA do?
We help unrepresented drivers after an accident. If your claim was rejected or you're unsure what to do, we help with hire vehicles, repairs, and legal referrals.
Can I get a replacement vehicle?
Yes—if the accident wasn’t your fault, we’ll arrange a like-for-like hire vehicle through our trusted partners, usually delivered the same day.
Do I need to pay for the hire car?
No upfront costs. The at-fault party’s insurer covers the charges, and we manage the process for you.
Can you repair my car?
Absolutely. We’ll arrange repairs with approved garages who use manufacturer-standard parts, with collection and delivery available.
What if my insurer said I’m at fault?
We can still help. We’ll assess the situation, gather evidence, and refer you for legal support if needed.
Do I need a solicitor?
Only if it’s necessary. We help you through the process first, but if your case needs legal input, we’ll refer you to a trusted solicitor on a No Win, No Fee basis.
How do I get started?
Just get in touch. Give us your accident details, your vehicle info, and any insurer letters—then leave the rest to us.
How long do I have to claim?
Generally, you have up to 3 years from the date of the accident, but the sooner you act, the faster we can help.