Privacy Policy
Effective Date: 9 June 2025
Company: Unrepresented Claimants Assist Ltd (UCA)
Company Number: 15607880
ICO Registration: ICO:00010109254
1. Overview
UCA is committed to protecting the privacy and personal data of all claimants, partners, and data subjects in accordance with the Data Protection Act 2018, the UK GDPR, PECR, and regulatory standards such as FCA CMCOB rules and CAPR 2018.
2. What Data We Collect
- Name, address, contact details
- Vehicle and accident information
- Proof of ID (e.g., driving licence, V5)
- CCTV or dashcam footage
- Third-party and witness details
- IP address and geolocation (for hire vehicles)
- Call recordings and live chat data
3. Special Category Data
We may record reasonable adjustments to accommodate vulnerabilities (e.g., mobility, mental health, or language barriers), under:
- Article 9(2)(g) UK GDPR – substantial public interest
- Article 9(2)(e) UK GDPR – data made public
4. Why We Collect It
- To assess your claim and validate eligibility
- To refer you to legal or service partners
- To manage First Notification of Loss (FNOL) and claim progress
- To support vulnerable customers fairly and compliantly
5. Lawful Basis
- Article 6(1)(b): Performance of a contract
- Article 6(1)(f): Legitimate interests (claim validation, fraud prevention)
- Article 6(1)(a): Consent (for marketing and lead sharing)
6. Sharing Your Data
Your data may be shared with:
- Solicitors and medical agencies
- Hire and repair companies
- Lead generators and CRM systems (with strict compliance)
- Regulators such as the ICO and FCA, if legally required
7. Data Retention
- Standard case data: 6 years
- Call recordings: Minimum 12 months
- Opt-out suppression: Indefinitely
8. Your Rights
Under UK GDPR, you have the right to:
- Access your data
- Request correction, deletion, or restriction
- Object to processing or marketing
- Request portability of your data
- Lodge a complaint with the ICO
Email us at contactus@unrepresentedclaimantsassist.co.uk to exercise your rights.
9. Data Storage and Security
All data is securely stored on encrypted cloud systems in the UK/EU, fully UK GDPR-compliant. Only authorised personnel can access it. No personal data is stored on physical premises.
10. Regulatory Transparency
We follow FCA CMCOB rules and CAPR 2018, including:
- No pressure selling or misleading claims
- Fair treatment of vulnerable customers
- Clear complaint handling processes
11. Complaints Procedure
If you have a complaint, contact us at:
We’ll respond within 5 business days and provide a full written resolution within 8 weeks. If unresolved, you may escalate to the Financial Ombudsman Service:
Last Updated: 09 June 2025